Account Supervisor, Client Services in Franklin

Job Description

The Account Supervisor is responsible for the management of specified client relationships (retainer or project based) including account service, project management, and financial accountability for profit contribution. The Account Supervisor also leads the account team on all matters of execution and is responsible for team morale and office culture. They should display high energy and resourcefulness when working with automotive client contacts and internal Epsilon teams.

Position Responsibilities:

• Flawless execution of clients' programs and plan tactics and follow-through
• Coordinate with production and creative groups on program development
• Contribute to Strategic Planning and Concept Development
• Proactive thought-leadership across all aspects of the business
• Keep senior management accurately informed and current on all aspects of work activity
• Oversee post-program Evaluation
• Manage financial tracking and reporting by assisting account team with monthly job reconciliations
• Work with senior team members on development and management of a profitable business/account plan
• Lead the development of new concept ideas that enhance Epsilon's ongoing business efforts with the client and demonstrate the ability to sell in these concepts to the client
• Creatively and proactively provide solutions to client business issues and challenges
• Provide leadership, mentorship and management for direct reports, where applicable
• Act as agency ambassador internally and externally
• Provide leadership with respect to the Epsilon culture
• Additional duties and responsibilities that may be assigned from time to time

Position Requirements:

• Bachelor's Degree in Business, Marketing or Communications
• A minimum of four years of relevant work experience
• The ability to drive and/or assist on the steps necessary to get various programs launched. Possess strong planning, project management, communication and executional skills.
• Must possess excellent presentation skills
• Demonstrate understanding of the essentials of marketing and can drive and/or assist in the steps necessary to get a program launched
• The ability to interface and communicate with the client
• The ability to meet or exceed client expectations in the area of account management
• Should have high standards, a strong work ethic and be able to function autonomously, while retaining team membership and spirit.
• Thorough and accurate communication ability
• Ability to manage multiple priorities with strong organizational skills
• Two days required to be in the Franklin, TN office, normally Tues and Wed.
• Software skills:
  • Proficient in Microsoft Office Suite
  • Experience with Adobe Acrobat a plus
  • for project management a plus

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture:
• Life at Epsilon:
• DE&I:
• CSR:

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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