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Merchant Account Executive - CCC in Pittsburgh

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Job Ref:  313281931
Employer:  Network
Company Name:  PNC Financial Services Group
Industry:  Accounting/Auditing
Job Type:  Full Time
State:  Pennsylvania
City:  Pittsburgh
Zip Code:  15201
Job Description:

Position Overview Job Profile * Markets credit card systems and support services for business customers through a call center environment. Attracts and retains client relationships to meet sales objectives. * Develops and maintains relationships with clients. Identifies client requirements and recommends appropriate services. * Responds to customer inquiries into the call center on internal products, services and credit card processing activities for the industry. * Manages, collects and reports on sales statistics. * Interfaces with various sales channels in a call center environment to facilitate the prompt referral of leads beyond the target market. Core Competencies Manages Risk - Basic Experience * Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework. Customer Focus - Working Experience * Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions. Job Specific Competencies Business Acumen - Working Experience * Knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations. Client Relationship Management - Working Experience * Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others. Decision Making and Critical Thinking - Working Experience * Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Effective Communications - Working Experience * Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Sales Negotiating - Basic Experience * Applies successful financial sale solutions to negotiation concepts and techniques; ability to negotiate successfully across the organization and with customers in a constructive and collaborative manner. Negotiate structures and closes customer sales. Prospecting. - Working Experience * Knowledge of and the ability to identify and engage potential opportunities in the market. Build relationships and create opportunities. Plan, strategize and target the right industries. Create value propositions with impact. Customer Experience Management. - Working Experience * Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point. Tech Savvy - Working Experience * Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being. Selling. - Working Experience * Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals. Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers. Required Education and Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. EEO Statement PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law