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Account Manager with Midland Credit Management in Phoenix

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Job Ref:  313156788
Employer:  Network
Company Name:  ENCORE CAPITAL GROUP
Industry:  Sales
Job Type:  Full Time
State:  Arizona
City:  Phoenix
Zip Code:  85001
Job Description:

Why work for MCM? * Salary - Hourly rate with an aggressive commission structure and paid Training * Average annual salary first-year income range between $40,000 and $45,000 a year * Opportunity for career advancement * Medical, Dental, Vision for employee and family * 401K with a company match * Paid Time Off (PTO) PLUS 8 paid Company Holidays * Have a structured work schedule with a 40 hour week work with no weekends To be considered you must possess: * High School Diploma or GED * A persuasive, yet friendly customer service approach * Basic computer skills * Enjoy helping and interacting with people over the telephone * Goal orientated * Clear a full criminal background check and drug screen * Be able to work the Schedule: Monday-Wednesday; 9am-6pm, Thursday and Friday; 6:30am-3:30pm, no weekends! Responsibilities Negotiate with consumers by phone to obtain secure payment arrangements in accordance with company policy, company values and the Fair Debt Collection Practices Act (FDCPA). 80% Other duties as assigned. 5% Share best practices on collections and negotiating techniques to support team goals. 5% Utilize company technology to manage account queues and account documentation. 10% Qualifications Education: Required: High School Diploma, GED, or equivalent work experience. Preferred: Bachelor Languages: Required: English Preferred: Bilingual - English / Spanish Work Experience: Required: 1 - 2 years customer service and/or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications. Preferred: 1 - 2 years in collections, financial services or call center environment. Dialer or AS400 technology experience. Proficiency with MS Office. Position Title Collections Account Manager with Midland Credit Management Location AZ - Phoenix Category Operations Decision Science Position Status Full time