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ITSM / ServiceNow Engineer in Dallas

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Job Ref:  311829854
Employer:  Network
Company Name:  CARFAX
Industry:  Information Technology
Job Type:  Full Time
State:  Texas
City:  Dallas
Zip Code:  75215

Join our elite IT team as an ITSM Engineer

As an ITSM Engineer, you will lead the architecture, implementation and administration of ServiceNow and other tools and processes resulting in cheaper, faster and standardized configuration of servers, processes and software.

The CARFAX Culture

People who work at CARFAX are happy. Everyone on Team CARFAX knows their work has purpose and contributes to our mission to help consumers throughout the lifecycle of buying, owning and selling their car. Our culture offers a unique blend of a high achieving, high-energy workforce in a casual, laid back setting and our employee-focused culture is consistently honored as a "Best Place to Work" in both our Virginia and Missouri locations.

As an ITSM Engineer you will be responsible for:

  • Perform day-to-day support and maintenance of the ServiceNow platform.
  • Monitor health, usage and overall compliance of the ServiceNow platform.
  • Recommend teams on design, development and overall ServiceNow best practices.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
  • Develop ServiceNow software solutions using scripting languages.
  • Work with functional and administrator teams to deliver automated workflow solutions in ServiceNow.
  • Develop systems integrations and process automation; Identify opportunities to leverage automation.


  • 2+ years administering and supporting ServiceNow
  • Strong working knowledge of ServiceNow components including Service Catalog, Incident Management, Problem Management, Change Management, Knowledge Management, CMDB, Discovery and Service Mapping.
  • Strong analytical capabilities coupled with business acumen proactively solving problems facing the organization.
  • Experience integrating ServiceNow with third party tools.
  • Working experience with JavaScript, HTML, and REST.
  • Experience with workflow automation.
  • Excellent understanding of ITIL processes.
  • Superior oral, written and documentation skills in technical and non-technical terms.
  • Results & detail oriented.
  • Interpersonal skills to work and collaborate with all personality types at all levels inside and outside the organization.
  • Customer focused and team player.
  • Demonstrated experience developing and managing ongoing metrics and reporting.
  • Proven ability to multi-task, prioritize, adapt rapidly to change, and thrive in a fast-paced, ever changing and growing environment.
  • Ability to synthesize complex information and concepts to keep a team focused on end goals.
  • Ability to prioritize without sacrificing flexibility.
  • Sound business judgment, proven ability to influence others, and strong analytical and facilitation skills.
  • Proven ability to think and act both strategically and tactically.


You may know CARFAX as the company that has provided trusted vehicle information reports for over 30 years but we are so much more! CARFAX is on a mission to help millions of people shop, buy, own and sell used cars with more confidence. To do this we are constantly expanding our offerings, and stretching into new areas in order to provide needed, trusted assistance to consumers at all points of the car buying, ownership, and selling lifecycle. At CARFAX we invest in the growth of our employees and offer rewarding, creative, fast-paced work, as well as many other opportunities to challenge you in your career.