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Marketing Cloud Business Analyst in Charlotte

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Job Ref:  315333371
Employer:  Network
Company Name:  The Royak Group Inc.
Industry:  Information Technology
Job Type:  Full Time
State:  North Carolina
City:  Charlotte
Zip Code:  28201
Salary:  57.50 USD Annual

Job Description:

We are adding a Senior Marketing Cloud Business Analyst to our team in Charlotte, NC. As the Senior B.A. for a global Salesforce Marketing Cloud implementation, you will conduct requirements and solution concept workshops to understand business needs. You will collaborate with other team members on a fast-paced agile scrum team to propose and deliver the best solution implementation of the Salesforce Marketing Cloud platform. This is an exciting opportunity to join a world-class IT company, for a permanent position in the Charlotte metro area providing high-end IT services to local enterprise clients.

Duties and Responsibilities:

  • Engage with business stakeholders to facilitate business process analysis, gather requirements and map them to solutions that leverage salesforce functionality
  • Demonstrate Salesforce capabilities to solve business problems by implementing Proof of Value pilots and producing the supporting documentation
  • Build collaborative relationships with stakeholders and with external vendors to achieve project goals
  • Guide best practices for security model, mobile deployment strategies, workflow, data validation, analytics, and specialized processes (such as Lead Management or Campaign Management)
  • Author a detailed design solution and configuration specification using diagramming tools to represent business and technical processes
  • Stay current with the periodic Salesforce releases and leverage the updates applicable to the organization
  • Be part of a fast-paced agile scrum team and participate in planning, documentation, execution, testing, and launch of projects

Required Minimum Qualifications:

  • Bachelor's degree in related field required.
  • At least three years' of experience in a business analyst role and five years of Salesforce experience, including one year of experience in Salesforce Marketing Cloud
  • Experience in Salesforce Lead Conversion and experience with various Salesforce modules including Marketing, Community Cloud, Agile Accelerator, and/or Lightning
  • Demonstrate some understanding of VisualForce, HTML, JavaScript, and CSS
  • Proven track record in leading initiatives, conducting stakeholder workshops, gathering and documenting business requirements, and managing small projects
  • Salesforce (SFDC) certification and Salesforce adoption experience
  • Scrum Master experience
  • Excellent verbal and written communication skills and the ability to build and maintain trusted relationships with a diverse group of clients, team members, managers, and subject matter experts (SME)