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Account Manager with Atlantic Credit and Finance in Roanoke

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Job Ref:  315519971
Employer:  Network
Company Name:  Encore Capital Group
Industry:  Banking
Job Type:  Full Time
State:  Virginia
City:  Roanoke
Zip Code:  24018
Job Description
Why work for ACF?
Salary - Hourly rate with an aggressive commission structure and paid Training
Average annual salary first-year income ranges between $40,000 and $47,000 a year
Opportunity for Career advancement
Medical, Dental, Vision for employee and family
401K with a company match
Paid Time Off (PTO) PLUS 8 paid Company Holidays
Have a structured work schedule with a 40 hour week work with no weekends
To be considered:
High School Diploma or GED
A persuasive, yet friendly customer service approach
Basic computer skills
Enjoy helping and interacting with people over the phone
Goal orientated
Clear a full criminal background check and drug screen
Be able to work the Schedule: Monday-Wednesday; noon-9pm, Thursday; 8:30am-5:30pm and Friday, 9am-5pm, no weekends
Responsibilities
Negotiate with consumers by phone to obtain secure payment arrangements in accordance with company policy, company values and the Fair Debt Collection Practices Act (FDCPA). 80%
Other duties as assigned. 5%
Share best practices on collections and negotiating techniques to support team goals. 5%
Utilize company technology to manage account queues and account documentation. 10%
Qualifications
Education:
Required: High School Diploma, GED, or equivalent work experience.
Preferred: Bachelor
Languages:
Required: English
Preferred: Bilingual - English / Spanish
Work Experience:
Required: 1 - 2 years customer service and/or sales PC skills.. Basic PC skills. Ability to apply basic mathematical applications.
Preferred: 1 - 2 years in collections, financial services or call center environment. Dialer or AS400 technology experience. Proficiency with MS Office.
Position Title
Collections Account Manager with Atlantic Credit and Finance
Location
VA - Roanoke
Category
Operations Decision Science
Position Status
Full time
Associated topics: call center, commission, client, healthcare, inside sales, insurance sales agent, phone, sales position, sales professional, sell